1. Business name: RAPS Global Group (trading as TinyGreensy)
2. GSTIN: 123456
3. Email: support@tinygreensy.com
4. Postal address: Plot no 6, S1 Vijay Enclave, Shakthi Avenue 1st Main Road, Gerugambakkam, Chennai – 600122, Tamil Nadu, India.

We are based in India and sell microgreens, microgreens kits and related products through our Site.

1. your use of the TinyGreensy website;
2. information you provide when you browse, contact us or place an order; and
3. our handling of personal information of customers, website visitors and subscribers.

It does not apply to third-party websites or services that we do not control, even if you access them via our Site (for example, payment gateways, social media, delivery partners).

3.1 Information you provide directly

1. Contact details – name, email address, phone number.
2. Delivery details – delivery address, landmark, pin code, city, state.
3. Account details – username, password and other information if you create an account.
4. Order details – products purchased, order history, subscription choices.
5. Payment-related information – limited information relating to payments (e.g., payment method, payment status). We do not store your full card or UPI credentials; these are handled by secure third-party payment processors.
6. Communication content – messages you send via contact forms, email, chat or social media, including feedback, reviews or queries.

3.2 Information collected automatically

When you visit our Site, we may automatically collect:

1. Device and log information – IP address, browser type, operating system, device type, referring URLs, pages viewed, time spent on pages, and access times.
2. Usage data – how you interact with our Site, including clicks, scrolls, and navigation patterns.
3. Cookies and similar technologies – small text files stored on your device to help the Site function, remember your preferences and analyse usage. You can manage cookies through your browser settings, but disabling some cookies may affect the functionality of the Site (e.g., cart, login).

3.3 Information from third parties

1. Payment providers – confirming payment status or failure.
2. Delivery partners – delivery status, failed delivery attempts.
3. Marketing or analytics providers – aggregated or anonymised analytics about website traffic and performance.

We may use your personal information for the following purposes:

1. To process and fulfil your orders

1. Accepting and confirming orders.
2. Arranging packing and delivery of Products.
3. Sending order confirmations, invoices and delivery updates.

2. To manage subscriptions (if applicable)

1. Creating and managing your recurring deliveries.
2. Charging your chosen payment method on the agreed schedule.
3. Sending reminders, updates and changes related to your subscription.

3. To provide customer support

1. Responding to your enquiries, complaints and requests.
2. Managing refunds, returns and replacements where applicable.

4. To operate, maintain and improve our Site

1. Monitoring performance and usage patterns.
2. Fixing errors and improving navigation and user experience.
3. Protecting the security and integrity of the Site.

5. To send marketing and promotional communications

1. Informing you about new products, offers, discounts or updates.
2. Sending newsletters if you’ve subscribed. You may opt out of marketing emails at any time by using the “unsubscribe” link or contacting us.

6. To comply with legal obligations

1. Maintaining records for tax, accounting and regulatory purposes.
2. Responding to lawful requests from government authorities or courts.

7. To prevent fraud and misuse

1. Verifying identity where necessary.
2. Detecting suspicious activity or potential abuse of the Site.

Where required by applicable law, we will rely on one or more of the following bases:

1. Your consent – e.g., when you sign up for marketing emails or provide information via forms.
2. Contractual necessity – to process your orders and provide Products and services you request.
3. Legal obligations – to comply with tax, accounting or consumer protection laws.
4. Legitimate interests – to operate and improve our business, prevent fraud and ensure network and information security, in a manner that does not override your rights.

Where we rely on consent, you may withdraw your consent at any time by contacting us or using available opt-out options.

We may use cookies, web beacons and similar technologies to:

1. remember your preferences (e.g., items in your cart, language);
2. keep you logged in (where applicable);
3. understand how visitors use our Site;
4. measure the effectiveness of our marketing campaigns.

We may use third-party analytics tools (such as Google Analytics or similar services) which may collect information about your use of the Site over time. You can manage cookie settings in your browser. If you block all cookies, some parts of the Site may not function properly.

We do not sell your personal information. We may share your information with:

1. Service providers and vendors

1. Payment gateways and processors (for processing payments).
2. Delivery and logistics partners (for delivering Products).
3. IT hosting, cloud and security providers (for running our Site and data storage).
4. Email/SMS service providers (for order updates and communication).

2. Professional advisers

1. Accountants, auditors, legal counsel and other professionals (on a need-to-know basis).

3. Government, regulators and law enforcement

1. Where required by law, regulation or court order.
2. To protect our rights, property or safety, or the rights, property or safety of our customers or others.

4. Business transfers

In connection with a merger, acquisition, sale of business assets or restructuring, customer information may be transferred as part of that transaction. We will use reasonable efforts to ensure the receiving party respects this Privacy Policy or provides a similar level of protection.

We require third-party service providers to use your information only for the purposes we specify and to handle it with appropriate security.

Our servers, service providers or partners may be located outside your state or outside India. As a result, your information may be processed in other jurisdictions that may have different data protection laws. Where we transfer personal information across borders, we will take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy and applicable law.

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure, including:

1. secure servers and access controls;
2. limited access to personal information on a need-to-know basis;
3. use of trusted payment gateways for processing payments.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we strive to protect your information to a reasonable standard.

We retain your personal information for as long as necessary to:

1. provide you with Products and services;
2. fulfil the purposes outlined in this Privacy Policy;
3. comply with legal, tax and accounting obligations; and
4. resolve disputes and enforce our agreements.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely destroy it.

Depending on applicable law, you may have certain rights in relation to your personal information, including to:

1. access the personal information we hold about you;
2. request correction of inaccurate or incomplete information;
3. request deletion of your personal information, subject to legal and contractual obligations;
4. object to or restrict certain processing;
5. opt out of marketing communications at any time.

To exercise these rights, please contact us at support@tinygreensy.com. We may need to verify your identity before acting on your request.

Our Site and Products are not specifically directed at children. We do not knowingly collect personal information from children below the age permitted under applicable law without appropriate parental or guardian consent. If you believe a child has provided us with personal information without consent, please contact us so we can take appropriate steps.

Our Site may contain links to third-party websites, apps or services (for example, payment gateways, social media, courier tracking pages). We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of any third-party services you access.

We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a new “Last updated” date. Your continued use of the Site after changes are posted will constitute your acceptance of the revised Privacy Policy.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

RAPS Global Group (trading as TinyGreensy)

Email: support@tinygreensy.com

Address: Plot no 6, S1 Vijay Enclave, Shakthi Avenue 1st Main Road, Gerugambakkam, Chennai – 600122, Tamil Nadu, India.